Privacy Policy

1. About WhiteCoder

WhiteCoder is a Sri Lanka-based registered individual business and digital studio providing website development, software development, UI/UX design and related digital services.

In this policy, “WhiteCoder”, “we”, “us” and “our” refer to WhiteCoder.

2. Information we collect

When you contact us or submit a project inquiry through this website, we may collect the information you provide, including:

• Your name
• Email address
• Phone number, when provided
• Selected service
• Project budget or package preference
• Project requirements and messages
• Files or attachments you choose to upload

Please do not upload passwords, payment-card details, national identity documents, confidential records or other unnecessary sensitive information through the contact form.

3. Automatically collected technical information

When you visit the website, the website server, hosting provider or security tools may automatically record limited technical information such as your IP address, browser type, device type, requested pages, access time and error logs.

This information may be used to operate the website, investigate technical issues, prevent misuse and maintain website security.

4. How we use your information

We may use the information collected through the website to:

• Review and respond to your inquiry
• Understand your project requirements
• Prepare quotations, project guidance or proposals
• Communicate about requested services
• Manage active and previous client communication
• Protect the website against spam, misuse and security threats
• Improve our website, services and customer experience
• Meet applicable legal or administrative requirements

We do not use contact-form information for purposes that are unrelated to your inquiry without an appropriate reason or permission.

5. Email and communication

After you submit an inquiry, the website may send a confirmation email to you and an administrative notification to WhiteCoder using the configured email service.

We may contact you using the details you submitted to discuss your inquiry, requested service, quotation or active project.

6. Sharing of information

We do not sell or rent your personal information.

Information may be processed by trusted service providers only when reasonably necessary to operate the website and communicate with you. These providers may include:

• Website hosting providers
• Email delivery providers
• Website security and backup services
• Technical service providers supporting the website

We may also disclose information when required by applicable law, a lawful authority or a valid legal process.

7. International processing

Some hosting, email, backup or technical service providers may operate servers outside Sri Lanka. As a result, information may be processed or stored in another country where such services are provided.

We take reasonable steps to use reputable service providers and limit the information shared to what is necessary for the relevant service.

8. Storage and retention

Contact inquiries may be stored in the WhiteCoder website database and accessed through the protected administration system. Uploaded attachments may be stored for the purpose of reviewing and responding to the inquiry.

We retain information only for as long as reasonably necessary to respond to the inquiry, manage an active or previous project, maintain business records, resolve disputes, protect the website or meet applicable legal requirements.

Information that is no longer reasonably required may be deleted, anonymised or removed during routine database and file maintenance. Limited copies may remain temporarily in secure backups.

9. Cookies and similar technologies

The website may use essential cookies, sessions or similar technologies required for security, website functionality and administration access.

The website may also use privacy-respecting traffic or performance tools where configured. You can control or delete cookies using your browser settings, although disabling essential cookies may affect certain website functions.

10. Data security

We use reasonable technical and organisational measures designed to protect information against unauthorised access, misuse, alteration, disclosure or accidental loss.

These measures may include:

• Password-protected administration access
• Restricted access to inquiry records
• Secure website connections where available
• Login monitoring and administrative email alerts
• Spam protection and input validation
• Website and database backups

However, no website, online transmission or storage system can be guaranteed to be completely secure.

11. Your privacy rights

Subject to applicable law and the circumstances of the request, you may contact us to:

• Ask whether we hold personal information about you
• Request access to information associated with your inquiry
• Request correction of inaccurate or incomplete information
• Withdraw consent where processing is based on consent
• Object to or request that certain processing stops
• Request deletion of information where applicable

We may need to verify your identity before completing a request. Certain information may need to be retained where required for legal, security, contractual or record-keeping purposes.

12. External links

This website may contain links to third-party websites or platforms. WhiteCoder is not responsible for the privacy practices, security or content of external websites.

You should review the privacy policy of any external service before providing personal information.

13. Changes to this policy

We may update this Privacy Policy when website features, service providers, data-handling practices or applicable requirements change.

The latest version will be published on this page with an updated revision date.

14. Contact WhiteCoder

To ask a privacy-related question or request access, correction or removal of inquiry information, contact us using the details below.

Email: info@whitecoder.lk

Phone: +94 78 877 8100